Returns Info

KatylaWear Returns & Refunds

We want you to feel confident about your purchase. If something isn’t right, contact support@katylawear.com.

7-Day Return Window

Request your return within 7 calendar days of delivery. For eligible, approved returns, you may choose a refund or request store credit instead. Both options require your return request within this seven-day window.

Items must be:

  • Unworn and unwashed
  • In their original condition, with tags attached
  • In their original packaging
  • Accompanied by an order number or proof of purchase

How to Return an Item

  1. Email support@katylawear.com within seven calendar days of delivery. Include your order number, the item, your reason for returning it, and whether you prefer a refund or store credit.
  2. Wait for approval and return instructions before shipping anything.
  3. Use the provided return label and ship by the date stated in your approval email. Keep your shipping receipt.

We provide free prepaid return labels for eligible returns within the 48 contiguous U.S. states.

Items may need to go to different return locations. Follow the instructions for each item. Returns sent without approval will not be accepted.

Final-Sale Items

The following cannot be returned or exchanged for a change of mind or fit:

  • Sale items
  • Lingerie, intimates, underwear, and stockings
  • Gift cards
  • Personal care items
  • Custom or personalized items

Damaged, Defective, or Incorrect Items

Inspect your order when it arrives. If an item is damaged, defective, or incorrect, email us promptly with your order number and clear photos so we can help resolve the issue. This includes final-sale items.

Refunds & Store Credit

Once your return is received, inspected, and approved, we will issue your refund within 10 business days.

Refunds go back to the original payment method. If you paid by card, the refund returns to the same card used for the purchase. Your bank or payment provider may require additional time to post it.

If you requested store credit instead, we will issue credit for the approved return amount for use toward a future KatylaWear purchase.

If your refund has not arrived within 15 business days of approval, contact support@katylawear.com.

Exchanges

We do not offer direct exchanges. Request a return for an eligible item and place a separate order for the replacement.

Earlier Orders

Orders placed before this policy update remain subject to the return policy in effect when the purchase was made.