Refund policy


KatylaWear Returns & Refunds

We want you to feel confident about your purchase. If something isn’t right, contact us at support@katylawear.com.

7-Day Return Window

Request your return within 7 calendar days of delivery. Eligible, approved returns receive a refund to the original payment method. We do not offer an extended 30-day store-credit window.

Items must be:

  • Unworn and unwashed
  • In their original condition, with tags attached
  • In their original packaging
  • Accompanied by an order number or proof of purchase

How to Return an Item

  1. Email support@katylawear.com within 7 calendar days of delivery. Include your order number, the item you want to return, and the reason.
  2. Wait for approval and your return instructions before shipping anything.
  3. Use the provided return label and mail your package by the ship-by date stated in your approval email. Keep your shipping receipt.

We provide free prepaid return labels for eligible returns within the 48 contiguous U.S. states. For orders outside this area, contact us for return options and any applicable shipping costs.

Items may need to go to different return locations. Follow the instructions provided for each item. Returns sent without approval will not be accepted.

Final-Sale Items

The following cannot be returned or exchanged for a change of mind or fit:

  • Sale items
  • Lingerie, intimates, underwear, and stockings
  • Gift cards
  • Personal care items
  • Custom or personalized items

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, email us promptly with your order number and clear photos so we can help resolve the issue. This includes final-sale items.

Refunds

Once your return is received, inspected, and approved, we will issue your refund to your original payment method within 10 business days. Your bank or payment provider may require additional time to post it.

If you have not received your refund within 15 business days of approval, contact support@katylawear.com.

Exchanges

We do not offer direct exchanges. Request a return for an eligible item and place a separate order for the replacement.

Earlier Orders

Orders placed before this policy update remain subject to the return policy in effect when the purchase was made.